Shipping policy

Thank you for shopping with Annabel Louise Wulff. Operating as a professional online store based in Australia, we adhere to standardized order processing and secure logistics management standards. Our core goal is to ensure all customer orders are thoroughly inspected, properly packaged and delivered safely, guaranteeing intact parcel condition and timely delivery for every transaction.

1. Order Processing Time

All successfully confirmed and fully paid orders will undergo internal verification, quality inspection and secure packaging within 1 to 5 business days. Weekends and Australian statutory public holidays are excluded from working days and will not be counted in the order processing cycle.
During peak sales periods and promotional events, surging order volume may lead to extended processing time. We will promptly send email notifications to all customers once substantial delivery delays occur, keeping users updated with real-time order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on actual parcel weight, outer dimensions and logistics service specifications. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page prior to payment, with no hidden fees or extra charges.
Our standard shipping service provides an estimated delivery period of 15 business days for all conventional orders. All delivery durations are reference values only. Actual delivery schedules may be affected by logistics carrier operational delays, cross-border customs clearance procedures, extreme weather, regional traffic restrictions and other objective uncontrollable factors.

3. Shipment Confirmation and Order Tracking

Once your order is fully packaged and dispatched from our warehouse and collected by our official logistics partner, you will receive an automated shipment confirmation email containing your exclusive tracking number and official tracking query channel.
Logistics tracking information will not synchronize instantly after dispatch. Normally, complete and valid tracking data will be updated and available for customer inquiry within 24 to 72 hours after the logistics carrier completes parcel scanning and system registration.

4. Incorrect Address Disclaimer

Customers must submit accurate, complete and valid recipient information including detailed delivery address, standard postal code and active contact number during order placement. Please carefully verify all information to avoid delivery failure or abnormal logistics status.
Annabel Louise Wulff assumes no liability for misdelivery, failed delivery or parcel returns caused by wrong, missing or invalid address information provided by customers. All reshipping costs and logistics losses arising from address errors shall be fully borne by the customer.

5. Lost or Damaged Packages

If your parcel is confirmed missing during cross-border transit and cannot be delivered as scheduled, please submit a verification request to our customer service team within 3 calendar days after the expected delivery date. We will fully cooperate with logistics providers to investigate the cause of loss and deliver targeted solutions
If your parcel arrives with broken packaging or impaired internal goods due to transit extrusion, collision or rough logistics handling, please contact our support team within 24 hours of receipt. Clear original photos of both the outer package and damaged contents are required for verification. Our team will assess the issue and complete after-sales resolution efficiently.

6. Product Care and Usage Notice

All products sold in our store are equipped with official usage guidelines and daily maintenance specifications. Customers shall operate, use and store all items in strict accordance with attached standard instructions to maintain stable product performance and normal service life.
Annabel Louise Wulff is not responsible for product damage, functional failure or performance attenuation caused by unauthorized disassembly, private modification, improper operation, artificial damage or any misuse behavior that deviates from official product usage standards.

7. International Shipping and Customs Notice

All international cross-border shipments may be subject to import tariffs, customs clearance fees, value-added taxes and other statutory charges in accordance with local trade laws and customs supervision regulations of the destination country or region.
All customs-related fees and inspection expenses are the sole responsibility of the customer and are not included in product prices or shipping fees. We will provide complete declaration documents to assist smooth customs clearance, but we are not liable for parcel detention, delivery delays or return losses caused by customs policy adjustments and unpaid customer tariffs.

8. Contact Information

If you have any questions, doubts or feedback regarding our shipping regulations, order logistics status and delivery-related after-sales matters, please contact our official customer service team through the following channels:
Trade Name: Annabel Louise Wulff
Phone Number: +61 2 6171 6983
Email: support@primehue.shop
Physical Address: 119/1 Creek Road, Burpengary East, QLD 4505, Australia